Activities Not Showing

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jmmorton
Activities Not Showing

Hi,  I recently refreshed my Activities list in the App (on iOS 14.6 iPhone 11) and my Activities (I only had 1) have disappeared.  I can no longer submit any records against an Activity.  I've logged in to the website and can still the Activity in my account but not in the App.

 

Can anyone help or advise?

 

Thanks

 

Jonno

Vilius@stankait...
Hi Jonno, 

Hi Jonno, 

Can you check if the activity is not expired? (Activity page -> Fill in details of your activity below section -> Activity active from _ to _ )

Also "Activity pages" Form -> iRecord App data entry must be set on.

 

jmmorton
Hi Vilius,

Hi Vilius,

Many thanks for taking the time to respond.  The Activity I was using is not my activity therefore I cannot edit it or see the details you mention above.  I have been using the NatureSpot activity.  I can see that others are still submitting records which suggests it is not expired.

Any other ideas?

Do I need to delete and reinstall the app?

Thanks

Jonno

karolis
Hi Jonno

Hi Jonno

Is this the "NatureSpot Leicestershire & Rutland" activity you're talking about? I have just joined it and can see it appear in the latest app version. Which app version do you have? Also, when you open the activities page and pull down the list (to refresh it) what does it do? Can you send us an exact time of refreshing that page so we could check the server logs?

Cheers

Karolis

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